FAQs

If you are not completely satisfied with your goods then www.doraplimsolls.co.uk offer a 28 day returns. This policy also applies to sale items.

www.doraplimsolls.co.uk reserves the right to refuse to a refund if the goods returned are not in perfect condition or in the original packaging.

The CVV is a 3 or 4 digit number embossed or imprinted on the signature panel on the back of Visa and MasterCard cards and on the front of American Express cards. This code is used to validate your purchase and as an extra security measure to ensure that you have access and/or physical possession of the credit card itself. Your order cannot be fully processed without a valid Security Code. Once your order has been processed, your Security Code will not be held on file.

Your username is your email address.

Enter your email address supplied at registration and you'll receive an email containing a new password. For security reasons www.doraplimsolls.co.uk recommend you re-set your password one you have logged in.

All orders are usually despatched as a single delivery so if an item(s) is missing from your order then it may be that the item(s) is not available in our warehouse. You will only be charged for item(s) that are despatched and if your order is for a single item you will not be charged for the item.

We aim to contact you as soon as possible to let you know that your order has experienced a shortage.

Late deliveries could be due to a number of reasons. First check to see if your item has already been shipped by contacting Website Enquiries (Monday – Friday, 10:00 – 17:00), quoting your order reference number, on 01953 852929 or from outside the UK +44 (0)1953 852929 or email marian@jtadistributors.co.uk.

We are committed to meeting the requirements of the Disability Discrimination Act and makes every effort to ensure its communications are accessible to those with special needs.

Yes. We use the Secure Socket Layer (SSL) encryption method; your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser (or if the address of the web page starts with https). This method is the recognised standard for secure transactions. If you are still wary, please call Website Enquiries on 01953 852929.

If you don't have a postcode, select your Country first. This will load a manual address only page.

There may be a number of reasons why a particular item is not shown on the website. Please call Website Enquiries on 01953 852929 or email marian@jtadistributors.co.uk with regards to your product query.

All refunds or exchanges (when in stock) will be processed within 15 days of receiving the item at our warehouse. Please allow up to 21 days for your Debit/Credit card to be credited.

Products are normally delivered within 3-5 working days of placement of the order and confirmation of payment being received by us but may take longer at peak periods.  Our aim is to despatch all orders received before 10am on a normal working day on that same working day and goods are normally delivered within 3-5 working days but this time scale cannot be guaranteed.

We want to make sure you have a perfect fit so please browse our size guides for more information.

This website has been designed with you, the customer, in mind. Browse by category or use the search box to look for specific products. Once you have found the item, choose the correct size and colour from the options available, add it to your shopping bag and proceed to checkout when you are ready to purchase.

Annotate your original order form to indicate either which item(s) you are returning for a refund or if you require an exchange, your exchange preferences, place the completed form in with your item(s) and attach the returns label provided to the front of your wrapped parcel. Please ensure the box is wrapped and not just taped up as otherwise a reboxing fee of £5.00 will apply.We recommend that all returns be sent by registered post, so that a record of the return is available to you.

Placing an order on the www.doraplimsolls.co.uk website is easy. Once you have found the item, choose the correct size and colour from the options available and click 'add to bag' – your item will be added to the shopping bag (found top right on the page). Once you have everything in your shopping bag, click 'checkout' to continue to checkout.

Checkout is where you pay for your item(s). Payment details are taken on a secure part of our website. If you have placed an order online with www.doraplimsolls.co.uk before, simply type in your email address and password to log in. If you are a new customer you need to take a few moments to create an account, or place an order without an account. You will be given the option to sign up for an account at the end of the process.

You will receive a confirmation email detailing items purchased and total amount spent. If for any reason you do not receive an email, first check it hasn't been delivered into your junk folder (check your "spam" filter settings and amend if this is the case) before calling Website Enquiries on 01953 852929.

If you have any general questions or enquiries please email us either via the form on the contact us page or at marian@jtadistributors.co.uk. Alternatively, please call Website Enquiries on 01953 852929 or from outside the UK +44 (0)1953 852929. 

For any exchange requested, the item returned will be refunded against your original order, and a new order will be created for the 'exchange' item. Payment will not be taken against this new order until the goods are despatched from our warehouse.

To find out more information about Victoria Plimsolls please visit the official website for the brand: http://bit.ly/1Qa9tAO

Delivery by Royal Mail/Courier to a UK Mainland address is free and is normally 3-5 days after despatch. If you require your goods more urgently there are alternatives at the checkout stage including upgrading your delivery to a 1st class service or a Next Working Day service. Next Working Day service has a cut off time of 11.59am, orders received after that time requiring a next day delivery service cannot be guaranteed. Next Working Day service is a signed for service so you will need to be in to sign for your delivery or have left special delivery instructions which you can do at the checkout stage. Please note that orders placed on a Saturday requesting the Next Working Day service will not be despatched until the following working day (Monday) for delivery on Tuesday.

Yes. Enter the promotional code into the 'promotional code' box on your basket page. The value of the promotion will automatically be deducted from your shopping bag sub-total. Promotions are not available in conjunction with any other offers. Promotions are often not available on sale items - please check the terms and conditions supplied with the discount.

Yes. Enter in an alternative shipping address at checkout. On the 'Delivery' screen, under 'Use an alternative address', click 'add a new one' and enter in the details of your new address. After saving these changes and returning to the 'Delivery' screen, click 'Use this address' next to your newly entered address.  Alternatively, continue through checkout until you reach the 'Review and place order' page and enter in an alternative delivery address at this stage.

Yes, please call Website Enquiries(Monday – Friday, 10:00 – 17:00) on 01953 852929.

No, you can only get them sent to one address. However, you can always do multiple orders with different addresses for each.

Yes, providing you contact Customer Services (Monday – Friday, 10:00 – 17:00) by 14:30 on the day you place your order, quoting your order reference number, on 01953 852929 or from outside the UK +44 (0)1953 852929 or email marian@jtadistributors.co.uk. If you wish to cancel your order, a cancellation reference number will be issued by Website Enquiries as confirmation. If you do not receive this reference number, www.doraplimsolls.co.uk cannot guarantee your order has been successfully cancelled.

No, you will not be charged until the goods are despatched from our warehouse.